Terms and Conditions – Wanderlust Keepers

Welcome to Wanderlust Keepers. These Terms and Conditions govern your use of our website and services, including bespoke travel planning, adventure tour operations, cultural immersion experiences, luxury travel concierge, eco-tourism packages, group travel management, destination marketing consultation, and event travel coordination. By accessing or using our online platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

2. Acceptance of Terms

By accessing and using our Online Platform, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree to these Terms and Conditions, you must not use our website or services.

3. Modification of Terms

We reserve the right to revise these Terms and Conditions at any time by updating this page. Your continued use of our Online Platform after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to review these Terms and Conditions regularly to ensure you are aware of any changes.

4. Use of Our Services

4.1 Eligibility

You must be at least 18 years old to use our services and to enter into contracts for travel arrangements. By using our services, you represent and warrant that you are at least 18 years of age.

4.2 Booking and Reservations

When you book any Service through our Online Platform, you agree to provide accurate, complete, and current information. All bookings are subject to availability and confirmation. Specific terms, conditions, and payment schedules for individual travel packages or services will be provided at the time of booking.

4.3 Pricing and Payments

Prices for our Services are subject to change without notice. All payments must be made in the currency specified and by the methods accepted by Wanderlust Keepers. Failure to make timely payments may result in the cancellation of your booking.

4.4 Cancellations and Refunds

Cancellation policies vary depending on the specific Service booked. Details regarding cancellation fees and refund eligibility will be provided at the time of booking. We recommend reviewing these policies carefully before making a reservation. In situations where we are required to refund any amounts, such refunds will be processed in accordance with our internal policies and applicable laws.

5. User Responsibilities

5.1 Accurate Information

You are responsible for providing accurate and complete information, including travel documents, passport details, visa requirements, and health information required for your trip.

5.2 Compliance with Laws

You agree to comply with all applicable local, national, and international laws and regulations when using our Services, particularly those related to travel, health, and safety.

5.3 Conduct

You agree to conduct yourself in a respectful and responsible manner during any tours or experiences arranged through Wanderlust Keepers. Any behavior deemed disruptive or harmful to others, property, or the environment may result in your removal from the Service without refund.

6. Intellectual Property

All content on our Online Platform, including text, graphics, logos, images, and software, is the property of Wanderlust Keepers or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

7. Limitation of Liability

Wanderlust Keepers acts as an agent for the various third-party suppliers who provide services such as airlines, hotels, tour operators, and transportation companies. While we exercise due care in selecting reputable suppliers, we do not own or operate these entities and are not responsible for their acts, omissions, or failures. Our liability for any claim arising from or in connection with the Services provided by us is limited to the amount paid by you for the specific Service in question.

We shall not be liable for any loss, damage, injury, delay, or inconvenience incurred, directly or indirectly, due to events beyond our control, including but not limited to natural disasters, acts of God, war, civil unrest, terrorism, strikes, epidemics, pandemics, government restrictions, or mechanical failures.

8. Indemnification

You agree to indemnify, defend, and hold harmless Wanderlust Keepers, its directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of our Online Platform or Services, your breach of these Terms and Conditions, or your violation of any rights of another.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from or in connection with these Terms and Conditions or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

10. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the invalidity or unenforceability of such provision shall not affect the validity or enforceability of the remaining provisions, which shall remain in full force and effect.

11. Entire Agreement

These Terms and Conditions constitute the entire agreement between you and Wanderlust Keepers regarding your use of our Online Platform and Services, superseding any prior agreements, discussions, or understandings.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Wanderlust Keepers

387 Flinders Street, Floor 15

Melbourne, VIC, 3000

Australia