Privacy Policy for Wanderlust Keepers
At Wanderlust Keepers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services.
1. Information We Collect
We collect various types of information to provide and improve our bespoke travel planning, adventure tour operations, cultural immersion experiences, and other tourism services.
- Personal Identification Information: This includes your name, email address, phone number, physical address, date of birth, passport details, and nationality when you book a service, subscribe to our newsletter, or contact us.
- Travel Preference Information: Details about your travel interests, dietary requirements, health conditions relevant to travel, accessibility needs, and other preferences you share to help us tailor your experience.
- Payment Information: When you make a booking, we collect payment details such as credit card numbers or other financial information. This data is processed securely by our payment partners and is not stored on our servers.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our website.
- Technical Data: Information about your device and how you interact with our site, such as IP address, browser type and version, time zone setting and location, operating system, and platform. This helps us improve our website's functionality and user experience.
- Usage Data: Information about how you use our website, products, and services, collected through cookies and similar technologies.
2. How We Use Your Information
Your information is used for the following purposes:
- To Provide Services: To process your bookings, arrange travel logistics, communicate with you about your itinerary, and deliver our bespoke travel planning, adventure tours, and other services.
- To Personalize Your Experience: To tailor our service offerings and recommendations based on your preferences and previous interactions.
- For Communication: To respond to your inquiries, provide customer support, send important service updates, and deliver marketing communications if you have opted in.
- For Internal Operations: For data analysis, research, auditing, developing new features, and improving our internal processes and service delivery.
- For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect the rights, privacy, safety, or property of Wanderlust Keepers, our customers, or others.
3. How We Share Your Information
We may share your information with trusted third parties under specific circumstances:
- Service Providers: With third-party vendors, such as airlines, hotels, tour operators, transport providers, and local guides, as necessary to fulfill your travel arrangements. These partners are required to protect your information and use it only for the purposes for which it was disclosed.
- Payment Processors: To securely process financial transactions.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, firewalls, and secure socket layer (SSL) technology for data transmission. We regularly review our security procedures to ensure they remain effective.
5. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete data.
- Right to Erasure: To request the deletion of your personal data, subject to certain legal exceptions.
- Right to Restrict Processing: To request that we limit the way we use your data.
- Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
7. International Data Transfers
As a global tourism company, your personal data may be transferred to and processed in countries outside of Australia where our service providers or partners are located. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your data.
8. Children's Privacy
Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the "last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Wanderlust Keepers
387 Flinders Street, Floor 15
Melbourne, VIC, 3000
Australia